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Kids don't Care website delivers to the following countries:
France and DOM TOM : metropolitan France, Corsica, Guadeloupe, Guyana, Martinique, Monaco, New Caledonia, French Polynesia, Saint Barthélemy, Saint Martin
Europe : Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Canary Islands, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , Czech Republic, Romania, Slovakia, Slovenia, Sweden.
Worldwide : Argentina, Australia, Andorra, Bahrain, Brazil, Canada, China, South Korea, Israel, Japan, Lebanon, New Zealand, Reunion, United Kingdom, Singapore, Switzerland, Taiwan, Turkey and USA
All shipments are with an invoice stating the value of the goods.
Orders to countries outside the European Union are not subject to French VAT. However, they are subject to any taxes and customs fees in the country of destination. These costs and the related formalities are the responsibility of the end customer/recipient. They are to be paid directly to the carrier upon delivery.
All orders shipped to non-EU countries are tax free and tax will automatically be excluded at checkout.
The customer is also responsible for checking the possibilities of importing the products ordered with regard to the law of the country of delivery. We recommend contacting the Customs Service for more information.
The products are delivered to the address indicated by the Customer on the order form.
The Customer must verify the completeness and conformity of the information he provides on the site. The latter cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the Customer.
Kids don't Care cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike, in particular of postal services and means of transport and/or communications) .
Our shipping times are as follows:
- For any order placed Monday to Friday before 1 p.m., the order will be processed and shipped the next day.
- For any order placed from Monday to Thursday after 1 p.m., the order will be processed and shipped two days later.
- For any order placed from Friday after 1 p.m. to Sunday evening, the order will be processed and shipped the following Monday.
- For any order placed on public holidays, the order will be processed and shipped the next working day.
Kids don't Care does its best to process and ship all orders as quickly as possible, however the processing and preparation time for an order can be extended depending on the item and last between 1 and 2 working days.
Kids don't Care informs its Customers that these shipping times do not include Saturdays, Sundays and public holidays.
- In the case of an order that only includes available products, the delivery time is equal to the time indicated when taking the order in the delivery method section.
- In the case of an order that includes one or more unavailable products as well as one or more available products, Kids don't Care will ship the order upon receipt of all the products that make up the order. If the Customer wishes to receive the immediately available products as quickly as possible, he is advised to isolate these items in a separate specific order.
- In the case of an order that includes one or more products that are unavailable and therefore on order, the delivery time is equal to the time indicated in the product availability section. If it turns out that the shipping deadline cannot be met, a new deadline will then be communicated to the Customer, based on the data known by Kids don't Care. In this case, a proposal for order cancellation, credit note or refund will also be made to the Customer.
An e-mail is automatically sent to the Customer when the products are dispatched provided that the e-mail address indicated in the registration form does not contain an error.
Kids don't Care takes the greatest care in packaging the products in order to comply with current transport standards, and to ensure optimal protection of the products during their delivery. The Customer is required to comply with these same standards when returning a product. If we find that the product is returned damaged due to insufficient quality packaging, Kids don't Care may decide to partially refund the product or refuse to refund it in case of impossibility of resale as is.
The Customer has the choice between several carriers, the costs and deadlines of which vary:
Delivery in Metropolitan France
|
Delivery method |
Indicative delivery time |
Price for any purchase in metropolitan France |
|
Colissimo |
2 working days |
8,80€ |
|
Mondial Relay |
3 to 5 working days |
5€ |
Shipping is FREE for orders over €80.00
Delivery outside Metropolitan France
Delivery outside Metropolitan France is made by HKDC /UPS, depending on the destination.
Any delivery in the DOM - TOM and abroad is systematically treated as "international delivery" according to the postal rates in force on the day of placing the order.
Delivery is FREE in the DOM TOM, in Europe and in the rest of the World for orders over €150.00.
Orders to countries outside the European Union are not subject to French VAT. However, they are subject to any taxes and customs fees in the country of destination. These costs and the related formalities are the responsibility of the customer/recipient. It is therefore the Customer's responsibility to inquire about their amount with their local customs office.
Shipping costs are the responsibility of the Customer and vary depending on the destination.
The costs incurred depend on the country of destination, the weight and the total volume of the selected items. Costs and deadlines are indicated to the Customer before the final validation of his order.
The customer is also responsible for checking the possibilities of importing the products ordered with regard to the law of the country of delivery.
Delivery times are the sole responsibility of the carriers and under no circumstances can Kids don't Care be held liable in the event of non-compliance with delivery times.
Kids don't Care informs that it is the Customer's responsibility to check the condition of their packages upon receipt in the presence of the delivery person and to immediately notify the carrier and the Kids don't Care customer service by e-mail of any anomaly and /or deterioration observed (shock, damaged package, delivery date not in accordance with the normal delivery service deadlines, theft).
In the event that such mentions have not been made on the delivery slip presented to the Customer by the carrier, the package is considered accepted and no complaint relating to the condition of the package(s) and its contents may be accepted a posteriori by Kids don't Care.
In the event of a delay in delivery compared to the deadlines announced by the carriers, the Customer must first contact the carrier to see if the package is not pending. If necessary, the Customer can contact the Kids don't Care Customer Service by e-mail to open a litigation or investigation file to search for the package. Sometimes packages are misplaced by carriers. The deadlines imposed by the carriers imply that the Customer declares the loss within 10 days of receipt of the shipping notice from Kids don't Care. Under these conditions, Kids don't Care is responsible for making the necessary complaints to the carrier concerned. Once the complaint and the opening of an investigation have been made, it may take 3 to 4 weeks to have a return from the carrier. If the package is found, it will be forwarded immediately to the Customer's home. If the package is not found, the Customer may then request the return of the same product (within the availability period), at the expense of Kids don't Care, or the reimbursement of the amount paid. If the product(s) ordered were no longer available at that time, Kids don't Care will reimburse the amount of the products concerned by the loss to the carrier.
In accordance with the provisions of articles L.221-16 and following of the Consumer Code, for any purchase on the website www.kidsdontcare.fr, the Customer has a period of fourteen (14) calendar days from the date of receipt of his order to exercise his right of withdrawal. Returns of Items beyond this time will not be accepted.
If the Articles may be subject to the legal right of withdrawal, the Customer exercising his right of withdrawal under the conditions provided for in this article in terms of time and methods for returning the Articles, may obtain a refund for the returned Articles.
Kids don't Care will reimburse in the event of use of the right of withdrawal by the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to a different means and that this reimbursement does not does not incur any costs for the Customer.
The refund will be made as soon as possible and at the latest within 14 days following the effective exercise of the right of withdrawal by the Customer. However, this period may be extended until Kids don't Care receives the products returned by the Customer to the address indicated on the return slip, or until the Customer has provided Kids don't Care proof of shipment of the products, the date used being that of the first of these events. When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.
Note: A 100% refund of your return can only be issued if the items arrive in their original packaging and unused.
In accordance with article L121-20 of the French Consumer Code, the cost of returning the product(s) will remain the responsibility of the Buyer except in the event of lack of conformity of the products delivered with respect to the Order (in this case these return costs will be borne by Kids don't Care).
In accordance with article L.221-28 of the Consumer Code, the Customer does not benefit, for the Order of Articles which, by their nature, cannot be reshipped or are likely to deteriorate or expire quickly, of a right of withdrawal to return his Order. This particularly applies to goods whose original packaging has been unsealed, including any Cosmetic Item which has been opened or damaged, by the Customer after Delivery, as they cannot be returned for reasons of hygiene or health protection.
Any goods returned to Kids don't Care in contradiction with article L.121-28 of the Consumer Code will be returned to the Customer at the expense of Kids don't Care without the Customer being able to demand any compensation whatsoever.
To exercise the right of withdrawal, the Customer must notify Kids don't Care, 17 rue de l'Annonciation, 75016 Paris or contact@kidsdontcare.fr, of his decision to withdraw before the expiry of the period by means of a unambiguous statement (for example, letter sent by post or e-mail).
The Customer can use the model of withdrawal form listed below by also specifying its order number.
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of :
Kids don't Care - Customer Service - 17 rue de l'Annonciation, 75016 Paris France / contact@kidsdontcare.fr
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (only in case of notification of this form on paper):
Date :
(*) Strike out the useless mention.
Kids don't Care suggests to the Customer to return its products by registered post or with additional insurance, guaranteeing, if necessary, compensation of the products up to their actual market value in case of spoliation or loss of this goods. In all cases, the return is made at the Customer's risk. It will be up to the customer to keep any proof of return. Without a tracking number, Kids don't Care will not accept any claims. Return costs are the responsibility of the customer, who is free to choose the shipping method.
Package return address:
Kids don't Care Return
17 rue de l'Annonciation
75016 Paris
FRANCE
When the order was accompanied by a gift offered to the Customer under conditions – for example, a gift offered only if a minimum order amount was reached – and the Customer no longer meets the conditions necessary to obtain the gift because of the exercise of the right of withdrawal by the Customer, the gift must be returned to Kids don't Care with the returned products and Kids don't Care may defer reimbursement until receipt of the gift or until the Customer has provided proof of shipment of the gift, the date chosen being that of the first of these events.
The Customer must return the goods to KIDS DON'T CARE, 17 rue de l'Annonciation, 75016 Paris, France no later than fourteen days after the Customer has communicated his decision to withdraw. This deadline is deemed to have been respected if the Customer returns the goods before the expiry of the fourteen-day period. If the deadlines are not met, Kids don't Care will not be able to reimburse the Customer.
Only Items returned in their original packaging in perfect condition for resale (plastic pouches, packaging, bows, etc.) will be accepted. Consequently, returns of washed and/or worn textiles, as well as damaged boxes will be refused.
Withdrawal can never be exercised if the Items delivered are Items which have been, even in part, washed, soiled, damaged or used. Similarly, these Articles returned incomplete, damaged or soiled by the Customer will not be taken back or exchanged.
The Items must also be accompanied by the order number, shown either on the return form, sent with the Items delivered signed by the Customer, or on any other document.
The Customer's liability is only engaged with regard to the depreciation of the Article resulting from manipulations other than those necessary to establish the nature, characteristics and, where applicable, the proper functioning of the Articles.
The Customer benefits from the legal guarantee of conformity and therefore from an application of article L211-4 of the Consumer Code which provides that:
- “The seller is obliged to deliver goods in accordance with the contract and is liable for any defects in conformity existing at the time of delivery. »
- “He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility. »
The guarantee is applicable to our defective products (product unsuitable for the use you can expect, absence of the characteristics presented online, partial or total malfunction of the product) and this, even in the absence of contractual guarantee.
In the event of a lack of conformity, Kids don't Care undertakes to:
- Replace the product;
- Repair the product within 30 days and free of charge.
In the event of failure in the performance of the obligation or in the event of a major defect, Kids don't Care undertakes to reimburse the Customer for the full price paid or part of the price if he wishes to keep the product.
The presumption of lack of conformity no longer applies if it appears after 6 months following the sale and before 2 years. The Customer must provide proof of the defect of the product.